Terms and Conditions
All items are shipped via USPS or UPS
(unless the customer specifies a preference). Please add the following for packaging/shipping/insurance:
for all items other than noted below, add $12 east of the Mississippi, and
$15 west of the Mississippi. For grates, hand and steam pumps, gas
burners, Allen parts and tenders, call for shipping rates.
We guarantee complete customer satisfaction of our products or
items can be returned postpaid in the same condition received (new and unused in
any form) for refund or exchange. All items are manufactured using
the finest materials and are warranted against any material and manufacturing
flaws for a period of 30 days after receipt. Any and all warranties,
written and implied, are voided if items have been disassembled, abused and/or
modified in any way.
We do not sell kits or drawings for any of our products other
than the hand pump and 4-chime whistle: all other items are sold as RFI…ready
Payment: We accept checks and money orders for payment in
full, including shipping charges. All prices are FOB Suffolk, Va., USA
except for KELM pumps which are dropped shipped from the manufacturer.
Prices: Since most of our items are labor intensive, and I
provide that labor, the prices are fairly stable. I am making a transition
to lost wax and sand castings for several items and of course have no control
over the cost to me of these and other raw materials, so prices may occasionally
change without notice.
With the exception of
tenders, gas burner assemblies and most Allen engine assemblies, I attempt to
have all items in stock at all times. Sometimes I may be out of what you
want. If this is the case you will be notified of the expected shipping
date, and at your option, I will ship when available or send your money back.
In most cases, I ship no later than the next day after receipt of your order.
If you like
and are satisfied with our products, please tell your friends. If you are
not satisfied, PLEASE TELL ME!
We Value Your Patronage!